Public Sector & Leaders
No complaint gets lost.
Ticketed grievance systems with SLAs, escalations and real-time dashboards.
Complaints sent over phone calls and WhatsApp groups get lost. We build grievance redressal systems that give every complaint an ID, an owner, a deadline and a status the citizen or customer can track.
Complaint & Grievance Redressal
Public Sector & Leaders
❯ tickets.open 37❯ sla.breaches 0❯ avg.resolution 2.4 days
What's included
Capabilities.
Everything our Grievance Systems practice delivers, end to end.
- Multi-channel intake — web, mobile, WhatsApp, phone and walk-in
- Automatic ticket IDs, categorisation and assignment to departments
- SLA timers, escalation matrix and reminders
- Citizen/customer status tracking with WhatsApp and SMS updates
- Photo, location and document attachments with geo-tagging
- Ward/department dashboards, heat-maps and exportable reports
Who it's for
Built for teams like yours.
01
Public representatives
Corporators, MLAs and MPs handling citizen complaints.
02
Municipal & government bodies
Departments running RTS and grievance obligations.
03
Businesses & housing societies
Customer support and facility complaints.
How it runs
Clear steps, named owner.
A demo at every stage, so you always know where things stand.
- 01
Discover
A short call and workshop to understand goals, users and constraints.
- 02
Design
Scope, architecture and clickable flows you sign off on.
- 03
Build
Two-week sprints with a working demo at the end of each.
- 04
Launch & support
Go-live, team training and ongoing maintenance.
Why work with us
Our commitments.
The same five promises on every engagement.
01
Reply in one working day
Every enquiry gets a human response within one working day.
02
A demo every sprint
You see working software every two weeks, not just status updates.
03
You own what we build
Source code, documentation and IP transfer to you on payment.
04
Documented handover
Architecture notes, runbooks and training for your team.
05
Skills transfer included
Hands-on sessions so your team can maintain and extend the system.
Talk to our Grievance Systems team.
Share your goals and we'll propose a scoped first step and budget.