Early access
Autobiography Desk
Helpdesk & grievance ticketing with SLAs.
Ticketing for customer support and grievance redressal: every request gets an ID, an owner, a deadline and a status — from web, email, WhatsApp or phone.
Features
Everything you need.
Modules: Tickets · SLAs · Escalations · Portal · Knowledge base · WhatsApp · Reports
01
Multi-channel tickets
Capture requests from web forms, email, WhatsApp and phone in one queue.
02
SLAs & escalation
Deadlines, reminders and automatic escalation when tickets are at risk.
03
Status tracking
Customers and citizens track progress and get WhatsApp/SMS updates.
04
Knowledge base
Self-service answers that reduce repeat tickets.
05
Teams & departments
Route tickets by category, location or department.
06
Reports
Volumes, resolution times and satisfaction, by team and category.
Built for
Who it's for.
- Customer support teams
- Municipal & government bodies
- Housing societies
- Institutions
Early access
Get Desk first.
Early users get guided onboarding, data migration help and introductory pricing. We'll contact you as soon as your slot opens.
FAQ
Questions.
When can I start using Autobiography Desk?
Autobiography Desk is in early access. Join the early-access list and we'll onboard you in batches, with a guided setup and introductory pricing for early users.
Is my data safe?
Data is encrypted in transit and at rest, access is role-based, and backups run daily. Personal data is handled in line with India's DPDP Act, 2023.
Can it be customised for my organisation?
Yes. Because we build the product ourselves, we can configure workflows, fields, reports and integrations for your organisation.
Want Desk customised?
We can tailor workflows, reports and integrations for your organisation.